Shipping & Returns

SHIPPING POLICY

🚚 Australian Shipping

We offer simple and reliable shipping across Australia:

  • Flat rate: AU$13
  • All parcels are shipped via Australia Post with signature on delivery for added security

🌍 International Shipping

We ship worldwide, including to Australia, Canada, the United States, Europe, and beyond.
The following shipping options are available:

  • New Zealand: Flat rate AU$27
  • United Kingdom: Flat rate AU$35
  • Australia Post Express (EMS): AU$54
  • FedEx International: AU$60 (used for all U.S. orders)

Estimated delivery times:

  • EMS: 5–15 business days
  • FedEx: 2–5 business days

Delivery times may vary depending on location and customs processing.

⚠️ Customs & Import Fees

For international orders, any customs duties, taxes, or import fees are the responsibility of the buyer. Please check your country’s regulations before placing an order.

⏱️ Processing Time

  • In-stock items: Usually shipped within 3–5 business days
  • During busy periods: up to 5–10 business days
  • Pre-orders: Dispatched based on the estimated date listed on the product page

Orders containing multiple items will be shipped together once all items are ready.

πŸ“¦ Tracking & Delivery

Once your order is shipped, you will receive a confirmation email with tracking details.

All orders are packaged in a secure and discreet manner to protect your items during transit.

πŸ” RETURNS POLICY

We stand behind the quality of our products. If something isn’t right, we’re here to help.

  • Returns are accepted within 14 days of delivery
  • Items must be unused and in original packaging
  • Returns are only accepted if the item is not as described

Please note:

  • Shipping costs are non-refundable

πŸ’³ Refunds

Once your return is received and checked, your refund will be processed within 14 days to your original payment method.

πŸ“© Return Requests

To request a return, simply contact us with your order number and details, and we will guide you through the process.

❌ ORDER CANCELLATION

Orders may be cancelled; however, a 10% cancellation fee applies once an order has been confirmed.

This covers administrative costs and market-related price movements associated with bullion products.